Privacy Policy

Privacy Policy

Last Updated: May 9, 2026

GraceLoom operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with an online shopping experience.

GraceLoom is powered by Shopify, which enables us to provide our online store and related services.

This Privacy Policy describes how we collect, use, disclose, store, and process your personal information when you visit, use, make a purchase, contact us, or otherwise interact with our website and services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person.

Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably identify you.

Depending on how you interact with GraceLoom, where you live, and applicable law, we may collect or process the following categories of personal information:

  • Contact details, including name, billing address, shipping address, email address, and phone number
  • Order and transaction information, including products viewed, added to cart, purchased, returned, exchanged, or cancelled
  • Payment-related information, such as payment method details, payment confirmation, transaction details, and billing information
  • Account information, including username, password, preferences, saved addresses, and account settings, where applicable
  • Customer support communications, including information you provide when contacting us
  • Device information, including browser type, device type, IP address, network connection, operating system, and unique identifiers
  • Usage information, including pages viewed, links clicked, products viewed, browsing activity, session activity, and interactions with our website
  • Marketing and advertising information, including your communication preferences and engagement with promotional emails or advertisements
  • Fraud prevention and security information, where necessary to protect our website, customers, transactions, and business

We only collect personal information as permitted or required by applicable law and as reasonably necessary for our business purposes.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you place an order, create an account, contact us, sign up for emails, submit a form, or otherwise provide information
  • Automatically through our website, including through cookies, pixels, tags, analytics tools, log files, and similar technologies
  • From Shopify and other service providers that help us operate our store
  • From payment processors, shipping carriers, fraud prevention tools, analytics providers, advertising partners, and other third-party service providers
  • From business partners or third parties, where permitted by applicable law

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Operate, and Improve Our Services

We use personal information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order confirmations and shipping updates
  • Manage returns, refunds, exchanges, and cancellations
  • Provide customer support
  • Respond to inquiries
  • Maintain customer accounts
  • Remember preferences and cart activity
  • Improve website performance and customer experience
  • Recommend products or personalize your shopping experience where permitted

Marketing and Advertising

We may use personal information for marketing and advertising purposes, including to:

  • Send promotional emails, where permitted
  • Show online advertisements
  • Measure advertising performance
  • Understand customer interests
  • Improve product recommendations
  • Provide more relevant content or promotions

You may opt out of promotional emails by using the unsubscribe link included in our emails.

Even if you opt out of promotional messages, we may still send non-promotional messages related to your orders, account, transactions, policies, or customer service.

Security and Fraud Prevention

We may use personal information to:

  • Detect, prevent, and investigate fraud
  • Protect against unauthorized transactions
  • Secure our website and payment process
  • Prevent malicious, illegal, or abusive activity
  • Enforce our policies
  • Protect our rights, customers, business, and services

Legal and Compliance Purposes

We may use personal information to:

  • Comply with applicable laws and regulations
  • Respond to valid legal requests
  • Maintain required business records
  • Resolve disputes
  • Enforce our Terms of Service and other policies
  • Protect our legal rights and interests

4. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

  • Shopify, which hosts and powers our online store
  • Payment processors and financial service providers
  • Shipping carriers and fulfillment providers
  • Customer support tools
  • Email and communication providers
  • Analytics providers
  • Advertising and marketing partners
  • Fraud prevention and security providers
  • IT, hosting, and cloud service providers
  • Professional advisors, where necessary
  • Government authorities, regulators, law enforcement, or courts when required by law
  • Business partners or successors in connection with a business transaction, merger, sale, restructuring, or similar event

We do not knowingly sell personal information in the traditional sense of exchanging personal information directly for money.

However, certain advertising, analytics, or tracking activities may be considered a “sale,” “sharing,” or “targeted advertising” under some U.S. state privacy laws.

Where required, you may have the right to opt out of such activities.

5. Relationship with Shopify

GraceLoom is powered by Shopify.

Shopify collects and processes personal information about your access to and use of our store in order to provide, operate, secure, and improve the services provided through Shopify.

Information you submit through our store may be transmitted to and shared with Shopify and other third parties that may be located in countries other than where you reside.

Shopify may also process personal information collected from your interactions with our store, other merchants, and Shopify services to provide enhanced features, analytics, advertising, fraud prevention, and platform improvements.

In certain cases, Shopify may be responsible for processing your personal information, including responding to certain privacy requests related to Shopify’s own processing.

To learn more, you may review Shopify’s own privacy information through Shopify’s official privacy resources.

6. Cookies and Similar Technologies

GraceLoom and our service providers may use cookies, pixels, tags, log files, and similar technologies to:

  • Operate the website
  • Remember cart activity
  • Enable checkout functionality
  • Improve website performance
  • Analyze traffic and usage
  • Measure advertising effectiveness
  • Prevent fraud
  • Personalize content or advertisements where permitted

You may be able to manage or disable cookies through your browser settings.

Please note that disabling cookies may affect website functionality, checkout performance, saved preferences, shopping cart features, analytics accuracy, or other parts of the customer experience.

GraceLoom is not responsible for browser settings, third-party cookie controls, or the functionality of third-party privacy tools.

7. Targeted Advertising and Privacy Choices

Depending on where you live, you may have the right to opt out of certain uses of personal information for:

  • Targeted advertising
  • Cross-context behavioral advertising
  • Sale of personal information
  • Sharing of personal information

If you would like to exercise your privacy choices, please contact us at:

Email: iveyenbardza@gmail.com
Subject Line: Privacy Request

You may also visit our Your Privacy Choices page for more information.

If you visit our website with the Global Privacy Control, also known as GPC, opt-out preference signal enabled, we will treat this as a request to opt out of activities that may be considered a “sale,” “sharing,” or targeted advertising under applicable privacy laws, where legally required.

GPC signals may apply only to the specific browser and device used.

8. Third-Party Websites and Links

Our website may include links to websites, platforms, apps, tools, or services operated by third parties.

If you follow links to websites not controlled by GraceLoom, you should review their privacy policies, security practices, and terms.

GraceLoom is not responsible for the privacy, security, accuracy, content, practices, or policies of third-party websites or services.

The inclusion of a third-party link does not imply endorsement, approval, or responsibility for that third party.

9. Children’s Privacy

Our services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so we can review and delete the information where required by applicable law.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms may be defined under applicable privacy laws.

10. Security and Retention

We use reasonable administrative, technical, and organizational measures designed to help protect personal information.

However, no method of transmission, storage, website operation, or electronic communication is completely secure.

We cannot guarantee perfect security, and any information you send to us may not be secure while in transit.

Please do not send sensitive or confidential information through unsecured channels.

We retain personal information for as long as reasonably necessary to:

  • Provide our services
  • Process orders
  • Maintain customer accounts
  • Provide customer support
  • Comply with legal obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce agreements and policies
  • Maintain business records

Retention periods may vary depending on the type of information, applicable law, business needs, and legal obligations.

11. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right to access or know the personal information we hold about you
  • Right to request correction of inaccurate personal information
  • Right to request deletion of personal information
  • Right to receive a copy of your personal information, where applicable
  • Right to opt out of sale, sharing, or targeted advertising, where applicable
  • Right to limit certain uses or disclosures of sensitive personal information, where applicable
  • Right to appeal certain privacy decisions, where applicable
  • Right not to be discriminated against for exercising privacy rights

These rights are not absolute and may apply only in certain circumstances.

We may deny, limit, or delay a request where permitted or required by applicable law, including when we cannot verify your identity or when an exception applies.

12. How to Submit a Privacy Request

To submit a privacy request, contact us at:

Email: iveyenbardza@gmail.com
Phone: +1 (936)-260-5549

Please include:

  • Your full name
  • The email address associated with your order or account
  • Your state, province, or country of residence
  • The specific privacy request you are making
  • Any information reasonably needed to verify your request

We may request additional information to verify your identity before processing your request.

We will respond within the timeframe required by applicable law.

13. Authorized Agents

Depending on where you live, you may designate an authorized agent to submit a privacy request on your behalf.

Before accepting a request from an authorized agent, we may require proof that the agent has permission to act on your behalf.

We may also require you to verify your identity directly with us.

14. International Transfers

We may transfer, store, and process personal information outside the country, state, or region where you live.

This may include transfers to the United States, Canada, or other countries where Shopify, our service providers, shipping partners, payment processors, or business partners operate.

Data protection laws in those locations may differ from the laws in your jurisdiction.

Where required by applicable law, we rely on recognized legal transfer mechanisms, contractual protections, or other lawful safeguards.

15. Complaints

If you have concerns about how we process personal information, please contact us using the contact information below.

Depending on where you live, you may also have the right to appeal our response or lodge a complaint with your local data protection authority.

16. Changes to This Privacy Policy

We may update, revise, or replace this Privacy Policy from time to time to reflect changes in our practices, technologies, services, legal obligations, or business operations.

Any updates will be posted on this page.

Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.

We encourage you to review this page periodically.

17. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

GraceLoom
Website: https://graceloom.us
Email: iveyenbardza@gmail.com
Phone: +1 (936)-260-5549
Business Type: Online Retail Store
Main Category: Christian Gifts, Faith-Based Home Décor, and Inspirational Lifestyle Products